AI Incidents
Track AI-specific incidents from initial report through resolution. Manage response timelines, coordinate tasks, and handle Art. 62 authority notifications for serious incidents involving high-risk AI systems.
Incident Types
AI SENTINEL tracks incident types specific to AI systems, distinct from data protection incidents handled in DPO Central.
Incident Lifecycle
Every incident follows a structured workflow. Status transitions and timestamps are tracked for compliance evidence.
Severity Classification
Severity levels prioritize response efforts and determine notification requirements.
Low
Minor incident, limited impact. No regulatory notification required.
Medium
Moderate impact, contained quickly. Internal review recommended.
High
Significant impact. Likely requires authority notification under Art. 62.
Critical
Large-scale failure or safety risk. Immediate Art. 62 notification required.
Art. 62 Authority Notifications
Under EU AI Act Article 62, providers of high-risk AI systems must report serious incidents to the relevant market surveillance authority. AI SENTINEL tracks notification deadlines, recipient authorities, and submission status.
When to notify
Serious incidents involving death, serious damage to health, property, or the environment, or serious and irreversible disruption of critical infrastructure.
Timeline
Report to the authority without undue delay after becoming aware of the incident. The system tracks elapsed time from the incident report date.
What to include
Description of the incident, affected AI system, severity, root cause analysis (if available), and corrective measures taken or planned.
Incident Timeline
Each incident maintains a detailed timeline recording all events, status changes, task assignments, and communications.
Reporting an Incident
ReporterReport the incident
Navigate to Operations → Incidents and click Report Incident. Provide initial details: affected AI system, incident type, and description.
AI OfficerTriage and assign severity
Review the report, assign a severity level, and determine the response scope.
IT TeamInvestigate and contain
Gather evidence, identify the root cause, and implement immediate containment measures.
AI OfficerNotify authorities if required
For high-risk systems with serious incidents, prepare and submit the Art. 62 notification.
AI OfficerResolve and close
Document the resolution, lessons learned, and any corrective actions. Close the incident.