Reporting a problem

Use the feedback form inside the application: the Feedback button (a speech bubble with an exclamation mark) at the top of every page, or Feedback in the side menu on a phone. On the hosted service, what you write reaches us in a daily summary. On your own instance, it is kept in your instance for your administrator.

Say what you were doing, what you expected and what happened instead. If an error page showed a reference, include it.

When a page or an action fails, you see a short reference, for example E-7K3M9Q2P. The same reference is written in our log next to the technical detail of the failure.

It contains nothing about you or your records. Its only purpose is to let us find exactly what went wrong from your report, without asking you for screenshots or technical detail.

An error page means one page or one action failed. It does not delete or change anything you saved.

Your exports are always available, including on the hosted pilot after its editing period: the program pack and the PDF reports can be downloaded at any time.

Many failures are brief. Use Try again on the error page, or reload the page. If the same thing fails twice, please report it.